Privacy Policy
Last updated: September 02, 2026
We want purchasing artwork and booking experiences with Expressive Glass to be straightforward. Because our offerings include handmade artwork, commissioned pieces, classes, gift certificates, and studio services, policies may differ depending on what you purchase.
Available shipping methods and charges are shown during checkout when applicable.
Because glass artwork is fragile, orders are carefully packaged for shipment (see the full packaging process). Delivery times may vary depending on the item, destination, carrier, and whether the piece is already available or made to order.
Shipping
Local pickup may be available for certain purchases by arrangement. Customers will be notified when an order is ready and provided with pickup instructions.
Local Pickup
Please inspect your order promptly upon arrival. If artwork arrives damaged, contact Expressive Glass within 5 business days and retain the damaged item, original packaging, and shipping materials.
Please provide photographs of the damaged artwork, packaging, and shipping container. These may be needed to evaluate the damage and, when applicable, file a claim with the carrier. Expressive Glass will work with you to determine an appropriate resolution.
Damaged Shipments
Because Expressive Glass sells handmade artwork, customers must contact us before returning any item. Authorized returns should be initiated within 14 days of receipt.
If a return is authorized, Expressive Glass will provide instructions, including the address to which the artwork should be shipped. Please do not return artwork without prior authorization.
Items must be returned in their original condition and, whenever possible, in their original packaging. Return shipments must be securely packaged, sent using a trackable shipping method, and insured for the full value of the artwork. Customers should retain the tracking information and shipping receipt until the return has been completed.
Expressive Glass will communicate any applicable return-shipping costs and who is responsible for them when the return is authorized.
Returns of Ready-Made Artwork
Commissioned and personalized artwork is created specifically for an individual customer and is generally not returnable simply because the customer changes their mind.
Any issue with commissioned work should be discussed directly with Expressive Glass so that we can determine an appropriate solution.
Deposits, cancellation terms, production timelines, and other conditions for commissioned artwork should be confirmed before work begins.
Commissioned and Custom Artwork
If you need to cancel or reschedule a class, please provide at least 24 hours’ written notice via email to vs@expressiveglass.com or text message to 716-481-5664. Cancellations or rescheduling requests made with less than 24 hours’ notice may result in forfeiture of the class fee. In cases of illness or another emergency, this may be waived at the discretion of Expressive Glass.
If Expressive Glass needs to cancel a class due to weather, a personal emergency, or another unforeseen circumstance, you may choose to reschedule or receive a full refund.
Class Cancellations and Rescheduling
Private lessons, coaching, and studio rental may have separate cancellation requirements because studio and instructor time is reserved specifically for the customer.
Cancellation within 24 hours of a scheduled studio rental session (open torch) will result in a fee equal to one hour of rental time. Cancellation of a private instruction or coaching session within 24 hours of the scheduled time will result in a fee equal to one-half hour at the prevailing coaching rate. These fees may be waived at the discretion of Expressive Glass.
Private Instruction and Studio Rental
Gift certificate purchases are generally final and certificates are not redeemable for cash except where required by law.
If you experience a problem receiving or using a gift certificate, please contact Expressive Glass.
Gift Certificates
If you’re unsure whether a particular item or booking can be returned, canceled, or rescheduled, please contact Expressive Glass before making the purchase.